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Complaints
Last updated: 18 May 2026
Contact ViaPsych for platform administration concerns, or contact your clinician for clinical care concerns.
1. Platform concerns
For platform queries, contact admin@viapsych.co.uk.
Platform concerns include account access, booking administration, payment administration, secure messaging, document upload issues and website technical issues.
2. Clinical concerns
Clinical advice, diagnosis, treatment recommendations, prescribing decisions and medical record content are handled by the independent clinician responsible for your care.
ViaPsych may help route platform communications, but does not provide clinical care or clinical supervision.
Need help?
For platform questions, contact admin@viapsych.co.uk. ViaPsych is not an emergency service.
Contact ViaPsych